{"id":378,"date":"2019-05-15T07:31:24","date_gmt":"2019-05-15T07:31:24","guid":{"rendered":"https:\/\/themes.themeenergy.com\/bookyourtravel\/travel-tours\/?page_id=378"},"modified":"2021-10-17T22:36:19","modified_gmt":"2021-10-17T20:36:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.foodandrelax.com\/it\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"
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Help and FAQs<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

WHAT IS A HOLIDAY PACKAGE AND WHY SHOULD I CHOOSE IT?<\/h4><\/i><\/div>

The Holiday Packages contain the best of the offers proposed by Food & Relax.\u00a0If you are looking for a holiday organized down to the smallest detail and tailor-made, you can choose the best we have made available to you on our site.\u00a0Transfer upon arrival at the destination, assistance and welcome on vacation are the basis for an unforgettable holiday.\u00a0Trust us to buy your ideal holiday.<\/p>\n<\/div><\/div>

HOW CAN I BOOK A HOLIDAY PACKAGE?<\/h4><\/i><\/div>

The holiday packages can be booked on the website and can only be purchased after receipt of the written confirmation from us.\u00a0<\/span>To find your ideal package, use our site.\u00a0You will surely find the one that’s right for you and if not you can always customize it by contacting us by e-mail or phone.\u00a0We will be happy to advise you in the best possible way.<\/p>\n<\/div><\/div>

HOW CAN I PREVIEW THE OFFERS?<\/h4><\/i><\/div>

Sign up for our newsletter: just enter your email to be always updated on the best offers and promotions online and can be purchased in advance.<\/p>\n<\/div><\/div>

24\/7 CUSTOMER ASSISTANCE<\/h4><\/i><\/div>

Food & Relax Sas constantly works to maintain a high degree of customer satisfaction with its services.\u00a0With this aim, it examines the communications received from customers on any inconveniences that may have occurred during their vacation, to give them an adequate response.\u00a0We remind you that the “Tourism Code” requires that such communications be sent by registered letter typed promptly from the end of the trip.\u00a0The address to send them to is: via Pasubio 57, cap-63074 San Benedetto del Tronto (AP).<\/p>\n<\/div><\/div>

CAN I HAVE THE LIST OF EXCURSIONS WITH THE RELATIVE PRICES IN ADVANCE?<\/h4><\/i><\/div>

Yes. We invite you to request it at the time of your booking request.\u00a0You will be provided with all the excursions requested with their updated costs.<\/p>\n<\/div><\/div>

DO THE FACILITIES YOU WORK WITH ACCEPT ANIMALS?<\/h4><\/i><\/div>

Some structures Yes, others, in spite of ourselves, No. You must specify in the request for quote if you have a pet and want to bring it with you.\u00a0Also enter information about weight and \/ or size.<\/p>\n<\/div><\/div>

IF A PERSON IS INTOLERANT TO CERTAIN FOODS, WHO SHOULD I CONTACT?<\/h4><\/i><\/div>

It will be our pleasure to inform the facility where you will be staying.\u00a0It is IMPORTANT to notify us of any intolerances upon confirmation of the trip.<\/p>\n<\/div><\/div>\n\t

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Buying Guide<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

WHEN CAN I KEEP MY BOOKING CONFIRMED?<\/h4><\/i><\/div>

Your booking can be considered confirmed after receiving the booking confirmation email, following our verification of the suitability of your payment communication.\u00a0If the communication is not suitable, you will be contacted by telephone.\u00a0For payment methods that provide for non-immediate crediting times (eg bank transfer) you may be contacted by Food & Relax if the credit has not been successful.<\/p>\n<\/div><\/div>

DO I HAVE TO CONFIRM MY BOOKING WITHIN THIS?<\/h4><\/i><\/div>

Having received the response of availability of the chosen solution, the expiration of the Payment Option may vary for various reasons,\u00a0but this will be specified in the confirmation email<\/strong>.<\/p>\n<\/div><\/div>

HOW IS A QUOTE CALCULATED?<\/h4><\/i><\/div>

The quote is calculated starting from a basic fee communicated by the commercial partners, to which supplements, reductions, promotions and special Food & Relax discounts are applied.<\/p>\n<\/div><\/div>

HOW DOES FOOD & RELAX VALUE THE STRUCTURES?<\/h4><\/i><\/div>

For us, the selection of structures to offer to our customers is of fundamental importance.\u00a0The structures in our catalog are in fact evaluated taking into account important standards such as the quality of the services offered on site and the satisfaction of previous travelers.<\/p>\n<\/div><\/div>

WHO CLASSIFIES THE STRUCTURES?<\/h4><\/i><\/div>

The hotel classification, in accordance with the provisions of Legislative Decree No. 79 of 23 May 2011, is a regional competence and is issued by the competent authorities.<\/p>\n<\/div><\/div>

WHAT DOES "REPROTECTION" MEAN?<\/h4><\/i><\/div>

Reprotection is a practice used to guarantee an alternative solution of a level equal to or higher than the previous one.\u00a0This is activated in case of Overbooking or for reasons of force majeure.<\/p>\n<\/div><\/div>

WHAT DOES OVERBOOKING MEAN?<\/h4><\/i><\/div>

Overbooking means a sale of accommodation beyond actual availability due to system errors or sudden closure of sales by suppliers.<\/p>\n<\/div><\/div>\n\t

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Payment Guide<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

WHAT ARE THE TERMS OF PAYMENT?<\/h4><\/i><\/div>

The payment terms are as follows:<\/p>\n

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  • 1) Deposit of 100 euros and balance at least 30 days before the departure date;<\/li>\n
  • 2) 30% upon booking confirmation and 70% at least 30 days before the departure date;<\/li>\n
  • 3) Installment plan (subject to feasibility) Reservations made less than 30 days from the start date of the stay must be paid upon confirmation.<\/li>\n
  • Bookings made from 0 to 3 working days before the holiday start date (considering the 5-day working week, Monday-Friday) must be paid by credit card or prepaid card.<\/li>\n<\/ul>\n

    Some special offers may have different payment terms.<\/p>\n<\/div><\/div>

    DO I HAVE TO CONFIRM MY BOOKING WITHIN THIS?<\/h4><\/i><\/div>

    Having received the response of availability of the chosen solution, the expiration of the Payment Option may vary for various reasons,\u00a0but this will be specified in the confirmation email<\/strong>.<\/p>\n<\/div><\/div>

    HOW CAN I MAKE THE PAYMENT?<\/h4><\/i><\/div>

    There are several payment methods available: Credit Card via Pay Pal or Bank Transfer.\u00a0<\/span>The choice of payment methods may vary depending on the time between the booking request and the departure date.<\/p>\n<\/div><\/div>

    IS IT POSSIBLE TO POST THE EXPECTED DEADLINE FOR THE BALANCE?<\/h4><\/i><\/div>

    In compliance with the contractual obligations that oblige us towards our suppliers, it is essential to respect the due date of the balance.\u00a0However, in case of need, by calling our Customer Support service, it is possible to request an extension of the expiry date of the Payment Option, subject to availability.<\/p>\n<\/div><\/div>

    CAN I WELD IN STRUCTURE?<\/h4><\/i><\/div>

    No, the balance of the stay is always anticipated.\u00a0In the structure, only the extra costs on site, if any, will have to be paid.<\/p>\n<\/div><\/div>

    WHEN DO I HAVE TO PAY?<\/h4><\/i><\/div>

    Payment must be made\u00a0no later than the expiry date<\/strong>\u00a0indicated in the confirmation email, aligned with the ”\u00a0Payment Option<\/strong>\u00a0“.<\/p>\n<\/div><\/div>

    HOW SHOULD I NOTIFY THE PAYMENT?<\/h4><\/i><\/div>

    Once the payment has been made, notify us by e-mail attaching the pair of the payment or payment made.\u00a0We will contact you to communicate the confirmation of the transaction!\u00a0The duration of the confirmation of the transaction may vary according to the payment method used: by bank transfer (max. 5 days) by credit card via Pay Pal max.\u00a0Three days.<\/p>\n<\/div><\/div>

    WHAT HAPPENS IF I DON'T BALANCE BY THE ESTIMATED DATE?<\/h4><\/i><\/div>

    If unfortunately you have not been able to pay by the due date,\u00a0we recommend that you contact us before proceeding with the balance<\/strong>\u00a0.\u00a0According to the general conditions, failure to comply with the deadlines will result in the cancellation of the reservation, with the consequent charge of the penalties provided for by art.\u00a014.<\/p>\n<\/div><\/div>\n\t

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    Changes and Cancellation<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

    CAN I CHANGE MY RESERVATION?<\/h4><\/i><\/div>

    Changing your booking is possible!\u00a0If your booking has already been confirmed, you can request the change by writing to incoming@foodandrelax.com.\u00a0If, on the other hand, the reservation has not yet been confirmed, the modification can be requested, subject to availability, by contacting our Assistance.\u00a0Remember that changes can be requested within 10 working days before the start date of the stay.<\/p>\n<\/div><\/div>

    HOW TO ADD A SERVICE AFTER CONFIRMATION?<\/h4><\/i><\/div>

    If you wish to add a service to your booking, you can request it via email by writing to incoming@foodandrelax.com.\u00a0However, remember that the addition is subject to availability and reconfirmation.<\/p>\n<\/div><\/div>

    WHAT DO I DO IF I FORGOT TO ENTER A PARTICIPANT?<\/h4><\/i><\/div>

    If you forgot to enter a participant, please send us an email as soon as possible at incoming@foodandrelax.com.\u00a0We will immediately process the change, which can be made subject to availability.<\/p>\n<\/div><\/div>

    CAN I CANCEL MY RESERVATION?<\/h4><\/i><\/div>

    Yes, it is possible to cancel an already confirmed reservation.\u00a0To proceed, it is necessary to send the request by email to incoming@foodandrelax.com within the terms established in the Terms and Conditions section.<\/p>\n<\/div><\/div>\n\t

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    Problems and Complaints<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

    WHAT HAPPENS IF I HAVE A DIVERSIVE?<\/h4><\/i><\/div>

    We’re very sorry that something went wrong, but don’t worry!\u00a0To report any type of problem, just send an email to our address assistenza@foodandrelax.com or contact us by phone.<\/p>\n<\/div><\/div>

    HOW CAN I MAKE A COMPLAINT?<\/h4><\/i><\/div>

    If you need to file a complaint, remember to notify us promptly.\u00a0<\/span>You can forward it by writing to the email address assistenza@foodandrelax.com, to the PEC address foodandrelax@pec.it or by sending a registered letter to our registered office in Via Pasubio 57, 63074 San Benedetto del Tronto (AP) – Italy<\/p>\n<\/div><\/div>

    WHAT HAPPENS IF THE ACCOMMODATION CANNOT FIND MY RESERVATION?<\/h4><\/i><\/div>

    The cases in which this happens are\u00a0very rare<\/strong>\u00a0, but if it does, don’t worry!\u00a0Just contact us and inform us and we will immediately handle the problem.<\/p>\n<\/div><\/div>

    WHAT DO I DO IF I FORGOT TO ENTER A PARTICIPANT?<\/h4><\/i><\/div>

    If you forgot to enter a participant, please send us an email as soon as possible at incoming@foodandrelax.com.\u00a0We will immediately process the change, which can be made subject to availability.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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    Hai bisogno di aiuto?<\/h4>\n

    Chiamaci al +39 338 4824000 per una consulenza personalizzata e su misura per il tuo soggiorno perfetto o inviaci un messaggio con la tua richiesta di prenotazione.<\/p>\n

    +39 338 4824000<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Help and FAQs WHAT IS A HOLIDAY PACKAGE AND WHY SHOULD I CHOOSE IT?The Holiday Packages contain the best of the offers proposed by Food & Relax.\u00a0If you are looking for a holiday organized down to the smallest detail and tailor-made, you can choose the best we have made available to you on our site.\u00a0Transfer [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-378","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.foodandrelax.com\/it\/wp-json\/wp\/v2\/pages\/378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.foodandrelax.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.foodandrelax.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.foodandrelax.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.foodandrelax.com\/it\/wp-json\/wp\/v2\/comments?post=378"}],"version-history":[{"count":0,"href":"https:\/\/www.foodandrelax.com\/it\/wp-json\/wp\/v2\/pages\/378\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.foodandrelax.com\/it\/wp-json\/wp\/v2\/media?parent=378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}